Refund Policy

At ChristianArtBag, we strive to provide you with a seamless shopping experience and ensure your satisfaction with our products. In the event that you are not completely happy with your purchase, we have implemented a refund policy to address any concerns you may have. Please familiarize yourself with our policy outlined below.

Eligibility for Refund:
We accept refund requests for the following scenarios:

Damaged or defective items received.
Incorrect items received (different from what was ordered).
Items not received within a reasonable timeframe beyond the estimated delivery date.
Refund Request Process:
To initiate a refund request, please follow these steps:
a. Contact our customer support team within 7 days of receiving your order, providing detailed information about the issue.
b. Include relevant order details, such as the order number, item name, and description of the problem.
c. Attach clear photographs or videos showcasing the issue, if applicable, to expedite the evaluation process.

Evaluation and Resolution:
Upon receiving your refund request, our team will carefully review the provided information. We may require additional details or evidence to assess the situation accurately. We aim to respond to refund requests within 3 business days and provide a resolution that aligns with our policies.

Refund Options:
Based on the nature of the issue and its evaluation, we offer the following refund options:
a. Full Refund: If the item is damaged, defective, or significantly different from what was ordered, we will issue a full refund, including the original shipping cost.
b. Partial Refund: In some cases, a partial refund may be offered if the issue affects only a portion of the order, and the item is still usable.
c. Replacement: When feasible, we may offer to replace the item with a new one at no additional cost. This option is subject to availability.

Return of Items:
For certain situations, we may require you to return the item(s) in question. In such cases, we will provide you with detailed instructions on how to return the product(s) safely. Please note that return shipping costs will be covered by ChristianArtBag.

Timeframe for Refunds:
Once your refund request is approved, we will process the refund within 7 business days. The actual refund timeframe may vary depending on your original payment method and financial institution policies. You will be notified via email once the refund is initiated.

Contact Us:
If you have any questions, concerns, or require assistance with your refund request, please reach out to our dedicated customer support team. We are here to assist you promptly and ensure your satisfaction.

Please note that this refund policy applies to purchases made directly from ChristianArtBag. If you have purchased our products through a third-party platform, please refer to their refund policy for further guidance.

Thank you for choosing ChristianArtBag. We appreciate your support and are committed to providing you with a positive shopping experience.